About Us

Jo Cleary

Jo Cleary – CEO and Founder

Jo Cleary collaborates with Aged Care Providers to optimise and innovate the meal service to increase resident satisfaction, better manage costs, improve systems & processes and engage staff.  Jo reviews the increasingly complex meal service end to end to make the invisible visible and guides strategic direction. She finds hidden waste, hidden costs, hidden resources and hidden opportunities.

After seeing 30-40% food waste in residential care and the devastating consequences of malnutrition on residents, Jo is committed to commercialising enabling technology solutions to support staff offer true person-centred care that improves the resident’s quality of life.

Jo.cleary@nqiq.com.au

+61 407 414 101

Ingrid Fairlie

Ingrid Fairlie – Strategy & Quality

Ingrid is passionate in building competency in leadership to respond to what may be viewed as a volatile and uncertain regulatory environment for aged care. Prior to being a private consultant, Ingrid has 17 years of experience amongst aged care, community health care, disability services and social care and the International Society for Quality in Health Care.

In the last 10 years working for government regulators, Ingrid has been an integral influence on the formation of regulatory policy and standards development for aged care and the roll out of the regulatory framework for disability service providers.

During her career, Ingrid has professional expertise in building analytical tools, leading teams in risk management, compliance, auditing, regulatory policy and strategy, quality improvement and accreditation programs, undertaking financial modelling and research, and delivering education and training. After a successful career in government and with inherent insights, Ingrid is driven to pursue innovation and informed best practice strategies including the development of analytical systems and processes that empower a positive engagement experience for consumers.

Ingrid.Fairlie@nqiq.com.au

Ngaire Hobbins

Ngaire Hobbins – Dietitian Specialist

Ngaire Hobbins is an Accredited Practising Dietitian, a member of the Australian Association of Gerontology and a member of the International Federation on Ageing. Ngaire has a 30 year career in nutrition, specialising in gerontology, aged care and brain health, lectured in nutrition, ageing and dementia in the Wicking Dementia Research & Education Centre, in the School of Health Sciences at the University of Tasmania and has had her work published.

Ngaire has extensive respected industry and clinical experience working with residents in aged care to meet their nutritional needs. She is an outspoken advocate for the rights of older people and serves on the policy council at COTA Tasmania.

She is a member of the Dietitians Association of Australia Expert Aged Care Working Party.

Ngaire.Hobbins@nqiq.com.au